Terms of Service

Last updated: May 19, 2026

These Terms of Service ("Terms") govern your use of Brand Vigilant's brand protection platform and services ("Services"). By using our Services, you agree to these Terms.

1. Acceptance of Terms

By accessing or using Brand Vigilant, you agree to be bound by these Terms and our Privacy Policy. If you are using our Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Services

Brand Vigilant provides:

• Automated monitoring for brand threats (phishing, typosquatting, impersonation)
• Domain intelligence and threat analysis
• Takedown request automation
• Alerting and reporting tools
• API access (based on subscription tier)

3. Account Registration

To use our Services, you must:

• Create an account with accurate information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be at least 18 years old or have legal authority to enter into contracts

You are responsible for all activities that occur under your account.

4. Subscription and Payment

4.1 Pricing

Our Services are offered on a subscription basis. Current pricing is available at brandvigilant.com/#pricing. Prices are subject to change with 30 days notice.

4.2 Billing

• Subscriptions are billed monthly or annually in advance
• Annual subscriptions receive a discount: 5% on Starter and Growth, 10% on Professional and Business
• Payment terms and refund eligibility are set out in our Refund Policy
• Failed payments may result in service suspension

4.3 Free Trial

New accounts receive a 7-day free trial. No credit card is required. At trial end, you must subscribe to continue using the Services.

5. Acceptable Use

You agree NOT to:

• Use our Services for any unlawful purpose
• Submit false or malicious takedown requests
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our Services
• Resell or redistribute our Services without authorization
• Use our Services to infringe on others' intellectual property
• Submit automated requests that exceed your plan's API limits

6. Takedown Services

6.1 Your Responsibilities

When using our takedown services, you represent that:

• You have legitimate rights to the brand being protected
• The reported content genuinely infringes on your rights
• Information provided is accurate and complete

6.2 Our Role

We facilitate takedown requests but cannot guarantee:

• That any specific takedown will be successful
• Response times from third-party providers
• Permanent removal of infringing content

Takedown success depends on the cooperation of registrars, hosts, and other third parties.

7. Intellectual Property

7.1 Our IP

Brand Vigilant and its licensors retain all rights to the platform, including software, designs, trademarks, and content. You receive a limited, non-exclusive license to use the Services during your subscription.

7.2 Your Content

You retain ownership of your brand assets and data. You grant us a license to use this content solely to provide the Services.

8. Data and Privacy

Our collection and use of information is governed by our Privacy Policy. By using our Services, you consent to such practices.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRAND VIGILANT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Brand Vigilant from any claims, damages, or expenses arising from your use of the Services, your violation of these Terms, or your infringement of any third-party rights.

12. Termination

Either party may terminate the subscription:

• You may cancel at any time through your account settings
• We may suspend or terminate accounts that violate these Terms
• Upon termination, your access to the Services will end
• We will retain your data for 30 days after termination

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of London, United Kingdom.

15. Contact

For questions about these Terms, contact us at:

• Email: [email protected]
• Address: Brand Vigilant, London, United Kingdom